FAQs
You have questions, we have answers
Pricing
Common Plan & Pricing Questions
Do I need to get a license for Word, PowerPoint and Excel?
No, OneOffice comes bundled with a complete online editor that fully replaces Word, PowerPoint and Excel. We even provide you with a downloadable editor for free to run on your computer.
Can I use my own domain name?
Yes, for the Business and Enterprise plans we can setup your domain for you. Our support will be in touch to get you setup.
Do you offer discounts?
First, our prices are really rock-bottom, as they include what others offer in their higher-end packages. We offer 30% discounts for not-for-profits and education, we also have volume discounts (10-20%) for 50+ users.
Where can I reach you for a demo or questions?
You can book a demo at a convenience time by clicking on the DEMO button in the menu.
What kind of SLA Guarantee do you provide?
The service is guaranteed to be up 99.99%. Historically, we only suffer when there are major internet issues unrelated to us, so you are getting best-in-class service.
Where are the servers located?
We host mainly on Huawei Cloud in their many data centers (South Africa, Abu Dhabi and Latin America). For North America and Europe we host on Amazon (primarily) and Azure (if requested).
Features
Common Features & Functionalities Questions
Is email included?
Yes, we provide full and secure email service. You can also opt to use your existing email servers if you so chose.
Do you have mobile apps?
Yes, two major apps are available for each platform (iOS, Google and Huawei). One for files access and the other for calls and chats.
Is there a calling feature?
Yes, a full and secured video-conference solution is built-in. It is the most secure solution as it runs on your servers so cannot be hacked.
Where are my files located?
We use object storage on Huawei Cloud (S3 on Amazon) in your private bucket, so only you can access them.
Is your Word editor complete?
Not only is our online Word / PowerPoint / Excel editor complete, it has all the features of the desktop version.
How fast / reliable is your service?
Lightning fast! The service is optimized to run efficiently in your browser. We tested, and we are 3x faster than MS and 2x faster than Google.
Security
Common Security & Privacy Questions
How can you be more secure vs. (...)?
For two reasons. First, you have your own private servers. Secondly, we use vetted open-source technologies not legacy closed-source code.
Are all communications encrypted?
Yes, every single communication with the server / other users is fully encrypted. Video calls / chats / notifications are end-to-end encrypted.
Do you support 2FA?
Yes, you will have the option to enable it from within your dashboard.
Can customers steal shared documents?
Unlike other legacy solutions, our online document editor keeps the document safe on the server. Third-party can only download if you allow it.
Can our IT access the servers directly?
Absolutely, it's your servers. We just ask that they inform us what they are trying to do to ensure 100% uptime.
Is my data backed up?
Absolutely! For the Enterprise plan we even offer versioned backups, so deleted / changed files can be recovered up to 3 months later.
Hybrid Hosting
Common Hybrid Hosting Questions
Can I host my email server locally?
Yes, with a low-end server you can serve a few thousand users easily. We strongly recommend a cloud-based backup to go with it.
Can I host all of OneOffice locally?
Yes, for a few thousand users all you need is a single server in your office. We would synchronize with the cloud as well for redundancy.
Does it cost more to add the hybrid service?
With a regular business plan with 100 users and a 2-year contract, it is included in your monthly fees. For larger installs it is included by default.
Are you able to monitor and update my local servers?
Yes, all the services in our cloud servers are also included locally. This covers automated monitoring and upgrades.
Can my IT team access the local servers if they need to?
Absolutely. They would have full access. We do ask that they synchronize with us any changes beforehand to avoid service disruptions.
What is the ideal local server setup?
At the very minimum, we recommend a low-end computer or server, a network disk, and a UPS (Uninterrupted Power Supply).
Still have questions?
Book a demo or drop us a line and we will be happy to help.